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Grow Your Credit Support
Frequently Asked Questions
Get clear answers about getting started, GYC Credit Monitoring, our Free Credit Strategy Evaluation, client responsibilities, documents, billing, the credit dispute process, results, and support.
Grow Your Credit provides credit education and support services. We do not guarantee credit score increases, deletions, funding approval, loan approval, or any specific result. Grow Your Credit is not a law firm and does not provide legal representation.
Schedule Your Free Credit Strategy EvaluationPrograme Su Evaluación Gratuita de Estrategia de Crédito Open Client Portal Schedule Support (existing clients)
1. Getting Started
How do I get started with Grow Your Credit?
The Free Credit Strategy Evaluation is our only free public entry offer. Book your evaluation first. After you book, you will receive instructions to activate GYC Credit Monitoring before your appointment. Our team will review your goals and available three-bureau information and explain possible next steps.
Why is monitoring needed before my evaluation?
Our team needs active three-bureau access to review current credit information and updates. Monitoring is separate from GYC and is billed by the monitoring provider.
2. GYC Credit Monitoring
What is GYC Credit Monitoring?
It is powered by MyFreeScoreNow and provides access to three-bureau credit information and updates. With your permission, our team uses this access to review relevant information during your service.
Is monitoring included in a GYC service fee?
No. It is a separate expense billed by MyFreeScoreNow unless a future written offer states otherwise. The provider displays and controls trial pricing, future monthly costs, billing, terms, and changes. Review its disclosures before enrolling.
Does GYC manage or cancel my monitoring membership?
No. MyFreeScoreNow controls its membership, billing, and cancellation. Keep monitoring active when required; inactive access may pause work. Canceling GYC does not cancel monitoring, and canceling monitoring does not cancel GYC service.
3. Free Credit Strategy Evaluation
What happens during the evaluation?
Our team reviews your goals and available three-bureau information, answers questions, and explains possible next steps. The evaluation is educational and guarantees no score increase, deletion, funding, loan approval, or other result.
Is the evaluation really free?
Yes. It is GYC’s only free public entry offer. The separate monitoring membership is not free unless MyFreeScoreNow offers and discloses a promotion.
4. GYC Programs and Services
What GYC programs are available?
GYC may recommend GYC Complete — Individual for one client or GYC Complete — Couples for two clients. Couples requires two separately maintained client files, agreements, monitoring accounts, document sets, strategies, and service records. Confirm current scope, availability, price, and billing in the written offer and agreement.
How do I know which service to select?
Select only the service recommended by our team or discussed during your evaluation. Contact us before paying if you do not understand the service.
Is GYC a law firm?
No. GYC does not provide legal advice, legal representation, or attorney services. Consult a licensed attorney when legal help is needed.
Does GYC provide or guarantee loans or funding?
No. GYC does not guarantee funding, loans, interest rates, credit limits, or lender decisions.
5. Billing and Cancellation
Where can I see GYC pricing and billing terms?
Review the approved checkout page and written agreement before paying. They should state the price, service scope, billing conditions, and current cancellation terms. Contact support if anything is unclear.
How do I request cancellation?
Follow your signed GYC agreement and contact the GYC Client Support Center at growyourcredit.today/contact.
Are payments refundable?
Refund terms depend on the approved agreement or digital-product terms tied to the purchase. Review them before paying and contact support with questions.
6. Documents and Client Portal
Where do I upload documents?
Upload requested documents through growyourcredit.today/portal so they stay connected to your client file.
Should I send GYC letters from bureaus or creditors?
Yes. Promptly upload relevant letters, notices, results, statements, and other correspondence through the Client Portal. Tell our team when your information changes and always provide accurate updates.
7. Credit Dispute Process
What does GYC do during the dispute process?
Within the approved agreement, our team reviews available information, helps organize supporting documents, and supports a documented strategy for information the client believes may be inaccurate, incomplete, outdated, or not theirs. Exact work depends on the agreement.
Can GYC guarantee a deletion?
No. GYC cannot guarantee removal of any account, inquiry, collection, late payment, public record, or other item. Third parties control investigations and responses.
How long does the process take?
There is no guaranteed timeline. Timing depends on the issue, mail, third-party responses, available documents, and how quickly the client completes required steps.
8. Results and Expectations
Does GYC guarantee score increases, deletions, or other results?
No. GYC guarantees no score, deletion, funding, loan, card approval, rate, limit, or other result. Scores are calculated by third parties, and every credit file and response is different.
What can affect results?
Results may be affected by information accuracy, documents, third-party responses, monitoring access, new activity, balances, payment history, and completion of required steps. Outcomes vary.
What are my responsibilities?
Maintain active monitoring when required, provide accurate information, submit documents, complete required forms, and promptly forward relevant correspondence. Cooperation does not guarantee results.
9. Client Support
How do existing clients schedule support?
Schedule a GYC Client Support Session at growyourcredit.today/support for questions about an active file, documents, monitoring, correspondence, or next steps.
How can I contact support?
Use WhatsApp at growyourcredit.today/contact. Never send passwords, full Social Security numbers, payment-card information, or sensitive documents through WhatsApp. Use the Client Portal for documents.
Where can I leave a review?
Share an honest experience at growyourcredit.today/reviews. Results vary by person.
Ready to begin?
Schedule your Free Credit Strategy Evaluation. After you book, you will receive instructions to activate GYC Credit Monitoring.
Credit monitoring is provided and billed separately by MyFreeScoreNow. Promotional trial pricing and future monthly costs are controlled and disclosed by the provider.